SnapHelp for iOS

SnapHelp is used to help customers report problems with any product or service.

This interactive application provides various ways to record problems / incidents such as text, camera and video. SnapHelp delivers a superior experience with built-in chat, video chat, one-click search, and a fully integrated knowledge base. With built-in video chat, service consultants can now visually interact with customers and help resolve issues.

SnapHelp’s built-in Smart Knowledge Manager recommends the most relevant knowledge articles and solutions to similar issues. SnapHelp empowers community self-service by allowing other consumers to suggest and recommend solutions. SnapHelp enables service agents to engage customers from smartphones and tablets.